Terms and Conditions

Cavalo Care is a membership-based roadside assistance platform for commercial vehicles in India. The website and related services act as an online intermediary to help members request and receive roadside assistance through verified service partners.

Cavalo Care does not replace your own judgment, vehicle maintenance responsibilities, or emergency services where medical or police intervention is required. Verified partners who provide on-ground assistance are independent service providers and remain responsible for the work they perform.

Information published on Cavalo Care is for general guidance. It is not legal, insurance, or professional advice. Descriptions of plans and services are intended to be accurate, but unintentional errors may occur and may be corrected.

Cavalo Care ("We", "Us", "Our", or the "Company") operates an internet-based platform (the "Website") that enables users to explore membership plans, register vehicles, raise service requests, and access roadside assistance coordination for commercial vehicle categories such as SCV, LCV, HCV, and Multi-Axle.

Your access to and use of the Website and Services are governed by these Terms and Conditions, including policies incorporated by reference (such as the Privacy Policy). Together they form a binding agreement between you ("You", "Your", or "User") and Cavalo Care.

If you leave Cavalo Care for a third-party website, that site's own terms and privacy policy will apply.

Cavalo Care provides a platform for membership and roadside assistance coordination. Certain services may be fulfilled by verified third-party partners ("Service Partners").

Except as expressly stated in these Terms, Cavalo Care is not a party to the on-ground service contract between you and a Service Partner, and does not control every aspect of partner operations. Cavalo Care coordinates requests, membership validation, and support communication as described in your plan.

We may update these Terms, the Privacy Policy, or related guidelines at any time. Updated versions become effective when posted on the Website. Continued use of Cavalo Care after changes means you accept the updated Terms. Please review this page periodically.

To register and use Cavalo Care Services, you must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. By using Cavalo Care, you represent that you meet these requirements.

A registered account should be used only by the person whose details were provided. You agree to create only one account, provide accurate and current information, keep your login credentials secure, and notify us promptly if you suspect unauthorized access. You are responsible for activity under your account.

We may suspend or terminate accounts while investigating complaints, suspected misuse, or violations of these Terms.

• Name and contact details
• Email address and mobile number
• Vehicle registration and category details
• Membership or plan-related information
• Other details reasonably required to deliver roadside assistance

Through the Website, you may view plans, purchase memberships (where available), manage vehicle details, and request roadside assistance covered under your plan.

Service availability may vary by location, vehicle category, plan tier, network coverage, and operational conditions. Cavalo Care does not guarantee that every service will be available in every location at every time.

Where a Service Partner fulfills assistance, commercial terms related to on-ground work (timing, scope, additional paid items outside plan cover, and workmanship) are primarily between you and that partner, subject to your membership benefits.

Listing of a service or partner on Cavalo Care is an invitation to request assistance under applicable plan terms, not a guarantee of immediate fulfillment in every circumstance.

Browsing public pages of the Website is generally free. Fees may apply for membership plans or add-on services as displayed at checkout or in plan details.

You agree to pay applicable charges through the payment methods offered. Taxes, if any, will be shown where required. You remain responsible for statutory obligations applicable to you.

Plan benefits (including service credits, towing limits, or covered amounts) are as described for your selected plan and vehicle category. Benefits may differ between Silver, Gold, and other plan tiers.

You agree not to misuse Cavalo Care. Without limitation, you must not:

• Attempt to breach the security or integrity of the Website
• Submit false, incomplete, or misleading information
• Share accounts or credentials unlawfully
• Use bots, scrapers, or similar tools to copy or disrupt the Website
• Copy, reverse engineer, or commercially exploit Cavalo Care content without permission
• Use the Services for unlawful purposes or in violation of applicable Indian law

Cavalo Care may contain links to third-party sites or rely on third-party providers (for example hosting, messaging, analytics, or payments). Those providers and websites have their own terms and privacy policies. We are not responsible for their content or practices beyond our contractual and legal obligations.

Content on Cavalo Care (including text, graphics, logos, software, and design), except third-party materials clearly attributed to others, belongs to Cavalo Care or its licensors and is protected by applicable intellectual property laws.

You may access the Website for personal, lawful use of the Services only. You may not copy, modify, distribute, or commercially exploit Cavalo Care content without prior written permission.

Services are provided on an "as is" and "as available" basis to the extent permitted by law. Cavalo Care does not guarantee uninterrupted access, error-free operation, or that every roadside request will be completed under all conditions.

To the maximum extent permitted by applicable law, Cavalo Care and its directors, employees, and representatives shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Website or Services.

Where liability cannot be excluded, our total aggregate liability for claims arising from these Terms or your use of Cavalo Care shall not exceed the membership fees paid by you to Cavalo Care for the relevant plan period, or INR 1,000, whichever is higher, unless a mandatory law requires otherwise.

Service Partners remain responsible for the quality and safety of on-ground work they perform. Cavalo Care coordinates membership validation and request handling and is not automatically liable for partner acts beyond what applicable law or these Terms require.

You agree to indemnify and hold harmless Cavalo Care and its representatives from claims, losses, damages, and reasonable costs arising from your misuse of the Website, violation of these Terms, violation of law, or infringement of third-party rights.

You may stop using Cavalo Care at any time. We may suspend or terminate access if you breach these Terms, provide false information, revoke necessary consents, create legal risk, or if we discontinue the Website or Services.

Upon termination, we may disable account access and, subject to law and our retention policies, delete or restrict related data. Provisions that by nature should survive (including liability, indemnity, intellectual property, and dispute resolution) will survive termination.

Cavalo Care shall not be liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, riots, government actions, network outages, or other force majeure events.

These Terms are governed by the laws of India. Subject to arbitration below, courts in India shall have jurisdiction.

Any dispute arising out of these Terms or use of Cavalo Care shall first be attempted to be resolved amicably. If unresolved, it shall be referred to arbitration in English under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with applicable law. The seat of arbitration shall be Mumbai, India, unless the parties agree otherwise.

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. No waiver is effective unless in writing. Headings are for convenience only.

These Terms, together with the Privacy Policy and plan-specific terms displayed at purchase, form the complete agreement regarding your use of Cavalo Care.

By using Cavalo Care or accessing cavalocare.in, you accept these Terms and Conditions.